Cancel a subscription
You may cancel through the customer portal or by contacting support from the subscription email. Cancellation stops the next renewal. Unless applicable law requires otherwise, paid access and the current allowance remain available until the end of the billing period.
Renewals and billing errors
Subscriptions renew automatically for the chosen monthly or yearly period. Contact us promptly if you believe a charge is duplicated, unauthorised or inconsistent with the selected plan. We review payment records and correct confirmed billing errors to the original payment method.
Refund eligibility
Unused monthly allowances do not roll over, have no cash value and are not refunded merely because they were not used. If an image or reel does not meet the request, use a revised direction and regenerate it before requesting a refund.
We consider refunds where Hostry charged after a timely cancellation, a confirmed fault prevented delivery of a material paid service for a sustained period, or applicable consumer law requires one. We do not promise a refund for subjective output preference, a change of business plans or failure to review an output before publication.
Consumer cancellation rights
If mandatory UK or EU consumer cancellation rights apply, you may have 14 days from entering the subscription to cancel. By asking Hostry to begin digital service during that period, you request immediate performance and may owe a proportionate amount for service supplied before cancellation; once digital content is fully supplied, the statutory right may be affected where the required acknowledgement was given. Nothing in this policy removes rights that cannot be waived.
How to request review
Email support with the subscription email, charge date, amount in USD and a concise explanation. Do not send complete card details. We normally acknowledge the request within two business days. Approved refunds return to the original payment method; provider and bank processing times vary.
Guest cancellations are outside Hostry
Hostry never takes room bookings, deposits, guarantees or guest payments. Refunds or cancellation disputes for a stay must be handled in the operator’s own booking and payment channels; this policy covers only Hostry software subscription fees.